What does vulnerability mean to you?
Is your customer someone who is unable to safeguard their welfare and the welfare of those dependant on them.
Vulnerability can come in a range of guises, and can be temporary, sporadic or permanent in nature. It is a fluid state that needs a flexible, tailored response from companies. Many people in vulnerable situations would not diagnose themselves as ‘vulnerable’.
Vulnerability can have a severe impact on a customers ability to deal with their finances. It is important that vulnerable people are given the time, space and support for them to deal with their situation.
The Vulnerability Problem
Four major problems the consumer servicing industry is facing
Customer Disengagement
Lack of transformative innovation for delivering fair and sustainable vulnerable customer outcomes
Identification and management of vulnerable customers
Turning innovation into industry wide practice
Vulnerability in Numbers
The Solution
Recognising there is a problem is one thing, having the expertise to do something about it is another.
Sonex Financial specialises in the individual. We go the extra mile to engage with our clients customer, building and nurturing relationships that re-establish an effective pathway from the customer back to the client. We also provide innovative and focused solutions that truly consider the individual’s circumstances, delivering an outcome that is fair and sustainable: Setting the bench mark for industry best practice in dealing with vulnerable customers.
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What We Do
"Sonex Financial provide an industry leading specialist vulnerability service to vulnerable customers who find themselves in arrears. We work in partnership with our clients to provide a specialist and bespoke collections service to the most vulnerable customers who enter early stages of collections
The aim of this partnership is to identify customers in vulnerable situations as early as possible providing support and resolution wherever possible. We provide a bespoke service unparalleled in the industry helping the most vulnerable in society to get back on track and prevent them from potentially worsening their financial situation.
As a Receivables Management company, we position ourselves differently from the rest of the market. We almost had to unlearn our decades of debt experience right down to our policy of only recruiting from outside the industry. We believe we are unique in what we do and it is important for us to demonstrate that what Sonex offer is not simply a variant of the typical DCA model. At Sonex we feel it is important to understand the underlying vulnerability and not just the label in order to achieve the correct outcomes and we are certain your customers will also agree.
Want to Know More ?
Debt Advice
National Debtline
www.nationaldebtline.co.uk
Free, confidential and independent debt advice by telephone. Please phone 0808 808 4000.
Step Change Debt Charity
www.stepchange.org
A charity offering free, confidential debt advice and support to anyone worried about debt. Please phone 0800 138 1111 or visit www.stepchange.org
Christians Against Poverty (CAP)
www.capuk.org
A national debt counseling charity with centres throughout the UK. Please phone 01274 760720 or visit www.capuk.org